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"Sara was amazing! Super helpful"

"The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road. The room and the hotel was fabulous. The staff were very kind, and always ready to assist. A quality hotel."

" If you’re hoping for a relaxing stay, this hotel may disappoint unless you’re on the top floor. Our first night was ruined by constant creaking floorboards from the room above, and although we were moved, the same issue occurred again. The rooms are in need of a thorough deep clean and proper soundproofing. To make matters worse, we were very disappointed with the lack of concern shown by staff when we raised these issues at check-out. Overall, the experience was poor and not worth the price paid. "

"It is simply very good"

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Breakfast has plenty of options in the buffet & menu! As well the bar & restaurant are great! The staff is extremely knowledgeable & helpful, and the location is great if you want to be close to all tourist spots but stay somewhere a bit more quiet. Would recommend this hotel to anyone wanting to visit Bath!"

"Bed rock hard cold room controler not working They are use mini portable fan heater in the front office breakfast room"

"We really enjoyed the hotel, room , bar and breakfast as well. The staff was absolutely helpful and friendly. The hotel is situated in the heart of the town. It was great to staying in this hotel. "

"Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating. "