My suggestion is Expedia suppose to remove this hotel from their booking list, when I arrived I was given truly bad room with unclean bad... I question about it, and they said sine I booked via online / Expedia... this is only room available.
Since the room is not in good condition, they asked me to pay additional cash to upgrade to better room and unfortunately I have no choice and end-up with I paid double the price.
If Expedia is standing behind for their customers... I should get my money back.
Location of the hotel also I wont visit again.
2023 年 3 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Choon Ngee
2025 年 5 月 12 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
More with Expedia. I booked a deluxe rm and paid to Expedia. But the hotel never received the booking and was fully book.
Tried to use the Expedia app to communicate with the chat bot. It hangs and never been able to connect for at leasd 10 attempts.
The hotel went out of their way to provide.me a spare room. But kt was old ans smells.
Worse booking experience I had with Expedia.
Money collected upfront with no confirmation from vendor, and non-existent support.
4階のVistaRoomでしたがインターネットは通じません。フロント近辺しか通じないかと思います。設備欄に記載のあるドライヤーは部屋にはありませんでした。
Doubleの部屋を予約したのですがSingleBedを2台横並びにしてあっただけでした。
全室禁煙というわけではないみたいなのですが灰皿は1階のレストランにしかなく、部屋への貸し出しはありません。
フロント係はあまり英語が得意ではないようですので、電話では通じない事があります。対応自体は気持ち良く対応してくれます。
NAGOYA HILL HyperMart Matahariへは徒歩10分程ですので明るい うちは歩いてもいいかと思うのですが、夜間はこのホテルの周りは相当暗いのでタクシーが良いかと思います。
徒歩3分位のところにサークルKがあります。
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 9 月 8 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Will never come back again...strange noise happened!
2019 年 9 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 5 月 15 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Plus not working and I have to use tv plug
2019 年 5 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Whippingpillow
2019 年 2 月 7 日
気になった点 : 清潔度、スタッフとサー ビス、施設のコンディションと設備
Checked in too late around 4pm, we requested for extra pillow, toothbrush and towel and they ask for extra charge and i was like “are you serious?!” From the time we arrived, then waited too long to check in and now this? The service is really poor, never gonna come back to this hotel. And the worse is each room they provided only one toothbrush, are we gonna share one toothbrush? I was really disappointed 😩
2019 年 2 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2018 年 10 月 30 日
気になった点 : 施設のコンディションと設備
Good
2018 年 10 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Edwin
2018 年 7 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The check in experience was bad. Staff are unprofessional. Gave me the wrong room and I had to go up n down 3 times to get the correct room that I booked and it smelt weird. Breakfast was quite bad and the typical eggs which is supposed to be free was chargeable. Quite disappointing.
2018 年 6 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Ashin Ryan
2018 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Room is big. Strong shower with hot water. Ideal place for long stay.
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2018 年 2 月 19 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
room is too small and poor. inconvenient location. poor breakfast. only one tooth brush.
2018 年 2 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jess Tan
2017 年 11 月 20 日
良かった点 : スタッフとサービス
value for money
Great location & price
2017 年 11 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Gregory
2017 年 4 月 16 日
良かった点 : スタッフとサービス、客室の快適度
Good value, surprisingly large and modern room.
It's nothing fancy but compared to other hotels of similar style/price category this was actually a positive surprise. Room is quite large, bathroom modern and fairly clean (by Indonesian standards ...). Hotel is located a bit away from everything but it's actually quite strategic. It's only a 10-15 min. walk (along smaller back streets rather than the busy main road) to nagoya hill or down to kampung bule.
Free wifi was working flawlessly and there is even a small desk and chair to get some work done.
My only real complaint: the aircon in my room was barely working.
宿泊者限定の口コミ
6/10 (普通)
Ravindran
2017 年 4 月 2 日
気になった点 : スタッフとサービス、施設のコンディションと設備
No comment
Firstly need to mention about location not that good becoz need to go somewhere I can't get taxi so I need to walk outside also at night very noisy becoz people playing football late night beside the football court .
Secondly when I stay that night was black out no power at all , nobody come to on back power . I waited quite long until I cal the operator then only on back power . Seriously the service quite bad .
Thirdly they say breakfast is free but i pay for half boiled egg that is unacceptable . I'm quite disappointed the hotel service .
Thank u
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2017 年 3 月 25 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
친절한 직원들
방은 크고 조용합니다. 깨끗하진않아요. 직원들은 전체적으로 착하고 좋아요
주변에 큰쇼핑몰이있어서 거기서 식사를 해결했습니다.
다만 전체적으로 음식가격이 자카르타보다 비싸서 의아했습니다.
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2017 年 3 月 5 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Clean hotel
Nice room good hotel but in a very lonely lane 150 meters away from a busy street. In night the walk thru the dark alley could make one pensive as there could be a rat or two for company
宿泊者限定の口コミ
6/10 (普通)
Ricky
2017 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス
Nice hotel new to Shopping..
I love the Hotel stay but supply of slippers,tooth brush and soap only one set for both of us.
宿泊者限定の口コミ
4/10 (不満)
Ali
2017 年 1 月 31 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Short Stay
Limited tables for breakfast,small space could not catered big crowed. Limited food and slow to replanish.
宿泊者限定の口コミ
10/10 (非常に良い)
syed
2016 年 9 月 12 日
良かった 点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cheap & worth the price
Shower is strong, friendly staff only a bit distane to the mall.
宿泊者限定の口コミ
8/10 (良い)
KAMARULZAMAN
2016 年 6 月 27 日
良かった点 : 施設のコンディショ ンと設備、客室の快適度
Its a wonderful holiday we have there.....Service is good....staff is warmth....Breakfast although it is simple but overall we loved it...will definitely come over here again...tq.
宿泊者限定の口コミ
2/10 (非常に不満)
Dewiyana
2015 年 11 月 14 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
the bath room is so slippery
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2015 年 5 月 7 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Bad experience
No beverages and electric kettle inside the room. Not convenient as shopping mall are far from the hotel.
宿泊者限定の口コミ
8/10 (良い)
CHUN HONG
2015 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
worth staying again, walking distance to shopping
The room was cosy and the shower jet was strong to make bathing enjoyable. The hotel staff was helpful in providing directions to the nearby shopping malls. the breakfast buffet was decent. We would consider staying here again.
宿泊者限定の口コミ
10/10 (非常に良い)
Glenn
2014 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant Stay at Triniti Hotel Batam
I really enjoyed my stay at Triniti Hotel Batam. For the price that I paid, I find the hotel to be above my expectation.
The staff at the reception though slightly poor at english (still able to communicate), are very helpful and friendly. They are also efficient at helping me with my problems such as 'card key not working','lack of towel' because we added 1 person above other requests. The rooms themselves were neat, tidy and clean including the toilets. We only had issue with 1 room where the bed sheet was slightly stained.
The general location of the hotel is also ideal as it is located within walking distance of Nagoya Hill shopping centre. However there is a short segment of road (1-2 mins walk) leading to the hotel that is dark.
Book this hotel remembering how little you paid and you will be thoroughly surprised at how nice the hotel is. I really enjoyed my stay here and would return in future.