2/10 (非常に不満)
Kevin
家族旅行, 小さなお子様連れの家族旅行
2025 年 6 月 23 日
Go to a different hotel. We arrived and the roon smelled like smoke. We asked for a different room and they said there was none available. They delivered us a visibly very old cot and it had some white powder in the middle, which they swore was "just out of the box". The toilet would not flush. We were there for about 35 mins before leaveing and because we were over 30 mins thery woukd not cancel and refund our room as we were over 30 mins. We tried to work through expedia but they were not able to get a refund either. The property told expedia that the toilet worked, the smell was from outside, the cot was new, they tried to offer use a new room, and that wee stayed for over 1 and a half hours. All of which was untrue. The hotel would not give a refund and Expedia did nothing to help.
Find a different hotel (we went to the Best Western Plus beside it) and book directly and Expedia doesnt help. Very dissappointed in the hotel and Expedia
Kevin
2025 年 6 月に 1 泊滞在