I requested a non-smoking room but the room I was shown was smoking room withought any notice.
When I entered room, the room smell smoke of tabaco. So I claimed to the front personel insisted it was non-smoking room, but she insisted our room was non-smoking room.
After some time, the personel applogisied us it was a smoking room in fact and assured they should change our room to non-smoking room next day.
It surelly changed in the next day. But the room was really smelled and bed and pillows were so smelled.
We felt bad impression about the communication with the personel.
I marked the room condtion bad because of I was invited to a smoking room even I requested a non-smoking room.
If you don't bother smoking room, the impressinon would change.