2/10
We would like to formally request a significant refund of a portion of our stay. This apartment is definitely not as described in the listing (and our neighbors next door who rented from you also had similar issues and open a formal inquiry) - for many reasons:
+ the pool was not able to be used until Friday (we checked in Tuesday) and even then not clean
+ the washer/dryer handle is broken and not able to open - we were required to take all of our laundry to a laundromat and pay to launder it (which took 2-3 hours and $$)
+ the first floor window shades are missing or broken
+ the sink drains upstairs do not allow water to go down
+ the grass out back is overgrown with 3 foot weeds
+ there are bugs in the kitchen
+ there is no dishwasher soap
+ there is no coffee maker
+ various lights not working or flickering
+ the master bathroom window hinge seems to be broken
+ overall, the apartment is not very clean and certainly not as described in the photos on VRBO
+ we agreed to pay the full amount listed because of the listing and everything being in good working order with all amenities listed and clean. This apartment is far from that and not having access to the pool for 4+ days is a major issue. There are other issues but too much to type here. I hope you get the idea that things are not up to standard for the price and not aligned to your VRBO listing.
We certainly deserve some sort of significant refund for this stay.
Carl K.
2022 年 5 月に 5 泊滞在