2/10 (非常に不満)
Jason
家族旅行
2025 年 6 月 22 日
We were never able to check in. The confirmation email said we would get in email with the access code within 48 hours of check in. By the morning of our check-in date, I messaged the hotel thru Expedia’s ‘contact this hotel’ button. Sent multiple messages letting them know we had not received an access code. At 9pm, my family had to book another hotel since we didn’t receive a response (apparently it’s not an actual hotel and there is no front desk / reception area). Once I sent a last message of saying we were going to be requesting a refund and booking somewhere else, they responded 10-15 mins later saying they sent the access code they What’s App. NO WHERE on the listing does it say that the access code would be sent via what’s App. In fact, i have the email that said it would be sent thru EMAIL. By then we had already booked another, much better and communicative, hotel.
Jason
2025 年 6 月に 1 泊滞在