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"Richard, Benjamin, and all the staff were perfect! Exceeded our expectations. Richard helped to coordinate reasonably priced taxis to/from the hotel and Benjamin checked us in smoothly. The welcome profiteroles were a stunning surprise. As AMEX members, there was a free upgrade so we enjoyed a beautiful lanai overlooking the front of the hotel; early check-in and late checkout as members were well received The bellhops were very warm and accommodating. While we were only visiting for an evening, our visit at the hotel was unforgettable. We will definitely be back to this charming city and this beautiful hotel. "

"Fine enough but no extras like a fridge (but will charge 10 euros daily) ice bucket, coffee station that most hotels of this level offer. It was very sparse but clean"

"One room was nice. The other room smelled heavily of cigarette smoke. We requested a taxi for 4:15 am. The desk clerk said he would arrange it. The taxi never came and the nighttime contact numbers were recordings. We were luckily able to catch a bus to the airport. "

"It all went very, room, bed, staff and breakfast was perfect"

"perfect"

"Good experience "

"Very clean and spacious room."

"Clean and good location for us, but the room was stuffy even with the window open and no tea/ coffee making facilities. "

"Excellent hotel, great food, staff and location. My favourite hotel in Germany! "