This townhouse is more attractive than the pictures and we enjoyed the view of mountains especially during the unexpected snow. Management does a great job of clearing roads and putting gravel in parking lots - but heed the advice to have four wheel drive during the winter! Kids enjoyed the pool although driving back wet from the other development was not ideal.
Our party of eight, spanning three generations, booked for three nights, including New Year’s Eve. We had the first problem at check in when we found the kitchen drawers were loaded with mouse poop. Maintenance came quickly and cleaned out. Next morning, more mouse droppings and the master bath toilet leaked all over the floor. Again maintenance responded quickly. The wax ring on the toilet was worn out. They were able to make a temporary fix which held through our visit. They again cleaned out the mouse droppings and placed traps in the drawers. I did not think that would be effective but they assured me it would be. Meanwhile we had to thoroughly wash everything we wanted to use. That afternoon, we had to call maintenance again because one of the eight of us took a 10-minute shower and two hours later there was still no hot water. They turned up the heat one notch.
On the second morning, we found the mice had come back, eaten all the bait and pooped again. Two of us were able to take a shower and then we were out of hot water. At this point we quit calling because clearly there was not going to be a fix.
I can understand that when the weather gets cold, mice can be a problem. However, knowing that, the rental company should include on its pre-check in list, to inspect the property for mouse droppings. They should also thoroughly disinfect the drawers which did not occur while we were there.
Be aware that if your party has more than a couple people, you could have the problem we did: No daily showers because the hot water will be gone. Additionally, anyone in the downstairs master bedroom should bring ear plugs and plan to use a white noise app because you can hear every foot step people upstairs take and flushing the upstairs toilet creates a roaring noise.
Again, this is a pretty property in a beautiful location but property management needs to improve. I explained all that happpened when returning keys to rental office. The maintenance fellow - very pleasant - felt bad. The office people did not seem to care, let alone offer a partial refund as they should have.