2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 8 月 13 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
When we arrived at the hotel by taxi, the gate was closed. We couldn’t do anything, so we had to get back to the city center with our big luggage.
Even when the tourist center staff called for several times, no one answered on the phone call.
Two days before of my booking day, I got a message from the hotel which asking me of the arriving time. So I was sure that my booking was confirmed.
Finally, we booked and stayed at the different hotel.
As I was looking forward to staying here, I was very disappointed and annoyed. Moreover, we spent 20euros for taxi in vain.
I strongly request the apology from the hotel owner and explanation of why this happened.
宿泊されたお客様
2019 年 8 月に 1 泊滞在
