This hotel says it has a 24hr desk in the info. We arrived at 10pm and there was nobody there. Nobody answered the buzzer or the phone. When we contacted hotels.com they said they could not reach the hotel and could not confirm that we didn't stay there, so they refused to give us a refund... even though we booked another hotel the same night from hotels.com. I was expecting a sincere apology but instead have to go through the trouble of disputing this with my credit card. Crazy.
Jason
2019 年 5 月に 1 泊滞在
10/10 (非常に良い)
Andrea Sirio
2018 年 8 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Salento cortesia e disponibilità
Personale giovane e disponibile. Struttura nuovissima e tenuta in modo fantastico.
Struttura che in questa zona ha pochi uguali nel rapporto qualità prezzo.