2/10 (非常に不満)
Chiraag
家族旅行, グループ旅行
2026 年 1 月 16 日
気になった点 : 清潔度、設備とサービス
Terrible Service. False Advertising. Careless Management
Called the hotel on 15/1/2026 about rates for 3 rooms. Expedia was offering Rs.3040 plus taxes including breakfast for King Size room with Sofabed. Talked to the manager to discuss options for matching room & rates. Was told to book it through Expedia. Even though I explained them why pay commission to third party instead make a reservation directly with the hotel. After arriving to the hotel, I learned that, they can manipulate things after making prepaid reservation. Manager denied to offer breakfast after showing them reservation details online even though it shows Free Breakfast. Instead they would cancel the reservation & let 3 rooms go. Instead of accommodating guests there was more argument than service. I would not recommend making reservation online for this hotel. If you make reservation directly with the hotel, please make sure you get everything in writing via email or WhatsApp. On top fridge did not work. There was no hand towel or wash cloths. Room had lot of hairballs and lint behind room door. We ended up throwing it out in the hallway. Could see black stains through towels. This hotel is part of Choice Hotels franchise. We communicated with the manager that we also own Choice Hotel properties and this is not the type of service any guests should receive. But guess what, the manager cared less. What a lousy service. Hope the owner reads the review.
Pros: In room A/C & Ceiling Fan worked normally.
Chiraag
2026 年 1 月に 1 泊滞在