「They extended our check out time to accommodate our doctors appointment. The kindness will not go unnoticed. We will plan on staying with you again on our next clinic visit. 」
「I left my wallet in a taxi but the hotel staff were really kind to call the taxi company and I was able to get it back safely.
The only thing is there was no soap for hand washing in a lavatory.」
「My family and I were in town for an event in Cleveland and we found this gem about 10 minutes from downtown. There was plenty of parking. The staff was very friendly. Check-in and check-out were a breeze. We were greeted with bottles of water and a snack. Hot and cold breakfast was included. The rooms were clean and spacious and there was a water bottle filling station in the lobby. Around the clock coffee, tea and hot chocolate. I would definitely stay here again.」
「Bed was very comfortable. Hotel was well maintained. Staff was excellent and pleasant. Amenities - free breakfast with lots of selections, free popcorn in afternoon, free 5 o'clock appetizers with free beverages - awesome!!」
「This hotel is really a unique experience. They treat you like royalty. Our room was small but had a ton of character. Only had one spot for one suitcase, so we used the large window sills for the other one. There is really no place to park, so we used the valet parking which was $52.00. But they unload your luggage out of the car and take it to the room for you. By the time we text to get our car, it was there and they had loaded our luggage into and we were ready to go. Great place to stay with...
「Lovely building in a not so great area, unfortunately didn’t feel safe walking around. Lots of homeless, people constantly begging for money, people very out of it and so much pot smoking (I know this is legal here but we as Europeans aren’t used to it) The Roost itself is so nice the rooms are huge and spotless clean. Unfortunately we didn’t have the lovely big windows like the pictures only 2 small windows high up that couldn’t see out of and no windows in the bedroom, kitchen or bathrooms....
「Would have been appreciated if the person at the front desk would have removed her mask. I as a hearing impaired customer that was staying there could not communicate with this person. She could have step back and removed the mask to communicate or she could have written on a piece of paper」
