外観

キャンドルウッド スイーツ アテンズ IHG ホテルの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 421 件の口コミ中 184 件が非常に良い" "
評価 8 - 421 件の口コミ中 123 件が良い" "
評価 6 - 421 件の口コミ中 53 件が普通" "
評価 4 - 421 件の口コミ中 33 件が不満" "
評価 2 - 421 件の口コミ中 28 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

6/10 (普通)

Lynne

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not updated.
2024 年 5 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review.

4/10 (不満)

Janet

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Friendly BUT the bathroom floor was disgusting with dirty grout coming apart. Old furnishings and ancient carpet. We kept shoes on.
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for letting us know about your stay. We are sorry to hear that you didn't feel free to take off your shoes in your room. If you would like to make management aware of the situation with your room, please feel free to call the hotel.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your 5 star review. We appreciate the feedback and hope that you will keep us in mind when you are back in the area.

6/10 (普通)

Thomas

家族旅行
良かった点 : スタッフとサービス
Very utilitarian facility, it has the amenities for longer stays like GYM, laundry, kitchen in rooms for factory or construction crews but really needs to be renovated and upgraded for a pleasant stay. The staff was nice and the pet-friendliness is a plus. Biggest negatives are very loud air conditioners and refrigerators. The rooms are not thought out well so light switches and outlets are not located where convenient or needed. The furniture is worn, not broken but you are happy when leaving the room since it is not inviting or makes you feel relaxed.
2024 年 4 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for your review. We are sorry that you experienced a loud refrigerator and air conditioner during your stay. We hope that you brought it to the front desk agent's attention so that we can have maintenance to check out the room and see if something could be done to reduce the volume or move you to a more comfortable room.

10/10 (非常に良い)

natalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
excellent coffee
2024 年 3 月に 5 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for letting us know that you enjoyed the coffee. We appreciate the feedback.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, quiet! Great staff to help out on checking in… thank you!
2024 年 3 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your review. We appreciate hearing this and hope that you will stay with us again when you are in the area.

10/10 (非常に良い)

Matalina

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Things were good.
2024 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for review. We appreciate hearing from our guests and finding out how their stay is. Please keep us in mind the next time you are in town.

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked how the room was set up for long term use
2024 年 2 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your comment. Being an extended stay hotel, all rooms have the fully equipped kitchens with full sized refrigerators, two burner stove tops, microwave, and dishwasher. Our short term and long term guests enjoy taking advantage of having a kitchen in their room.

6/10 (普通)

Gretchen

家族旅行
良かった点 : 清潔度、スタッフとサービス
Staff was very nice when checking in. Rooms were a bit dated. Toilet paper dispenser was coming out of the wall, full length mirror frame was broken at the top and taped together with duct tape. There was a visible bug/mouse glue trap behind the toilet/counter in the bathroom. The place was fine for a quick overnight stay.
2024 年 2 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your review. If you ever have any issues in your room, please contact the front desk so that they can contact maintenance or housekeeping and any issues are taken care of to your satisfaction.

10/10 (非常に良い)

Antinique

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved my stay . Thank you all for everything!
2024 年 2 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your review. Please keep us in mind when you are back in the area. We would love for you to stay with us again.

2/10 (非常に不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your review. We appreciate knowing how your stay was. If you have anything that you would like to share with the manager, Please call the hotel to let the hotel manager know any issues that you may have had. We hope that you will give us another chance to show you that you can enjoy your stay at Candlewood Suites Athens.

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff could NOT have been nicer - all of them were pleasant and greeted us as we came in and went out. The check-in process was smooth and quick. We would have liked a chair in our apartment, but there was none in #212 those days. And the pillows were larger and bulkier than we like. But we enjoyed the rooms very much and will return for our next visit to Athens. This will definitely be our Go-To place there!
2024 年 1 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your review. We appreciate your feedback. We wish that we had known know about the need for a chair in your room. Please let the Front Desk know about a need if you ever need anything again. We look forward to your return in the future.

10/10 (非常に良い)

Ronald

ペット同伴の旅行, 出張, 家族旅行
2023 年 12 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your 5 star review. We appreciate the feedback and hope to see you again when you are in the area.

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for letting us know about your stay. Your feedback is appreciated. Please feel free to let us know if there is anything that you need to make your stay more comfortable.

8/10 (良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for your review. We appreciate you taking the time to let us know about your stay. We will continue to work to improve the hotel so that you will enjoy your next stay even more. We hope to see you again when you are back in the Athens area. Safe travels!

8/10 (良い)

Janice

2023 年 10 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for your review. We appreciate your feedback and hope to see you again when you are in the area again.

6/10 (普通)

Michael

家族旅行
気になった点 : 施設のコンディションと設備
Over night stay.
It was a short stop to another destination.
2023 年 10 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 18 日)
Thank you for your review. Your comfort and enjoyment during your stay is important to us. Please feel free to call the hotel to speak with a member of management, so that we can determine how we could have improved your stay to where you would have been completely satisfied. We hope that you will give us another chance to show you that you can be totally happy when you are passing through the area again.

4/10 (不満)

Emily

出張
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was very friendly which I appreciated. The rooms smelled of smoke and there were stains in the linens. You could hear the neighbors fighting in the rooms next door. I generally felt unsafe during my safety and safety is my main priority when traveling.
2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 5 日)
Emily, Thank you for making us aware of your room. We are sorry that you were uncomfortable during your stay. The safety of our guests is of the utmost importance. We also want our guests to be completely happy with their room. If you were that uncomfortable, you could have contacted the front desk and ask to be moved to another room on a different floor, mentioning the situation with your room. We hope that you will give us another chance to show you that your stay was an exception. Safe travels!

4/10 (不満)

Terri

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The location is behind some businesses so it is hard to find, especially in the dark. The Internet barely allowed me to check email. I had work to do and was up most of the night watching my laptop and the "spinning wheel of death." The front desk manager didn't so much as apologize the next morning.
2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 9 月 27 日)
Terri, We are sorry that you had trouble locating the hotel and that you did not have a good reception with your Wifi. We have a business office with computers and printer in the lobby that our guests are welcome to use.

4/10 (不満)

Karin

2023 年 9 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you for taking the time to let us know about your stay. We appreciate it! If there is anything that you would like to speak with a member of management about, please feel free to contact the hotel.

8/10 (良い)

Wendy、AUSTIN

2023 年 9 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you for your review. we appreciate the feedback regarding your stay. thank you for taking the time to let us know about your stay.

2/10 (非常に不満)

Jenna

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We found this property to have a terrible odor, and the rooms were not clean. Our first room smelled terribly of cigarette smoke. We changed to a second room, which had a foul smell, almost like there was a dead animal on the wall. I would not recommend, especially for the price that we paid.
2023 年 9 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 9 月 25 日)
Jenna, Thank you for your review. We appreciate hearing from our guests about their stay. We will make sure that the appropriate departments are informed of the content of your review so that the issues you encountered can be addressed. If you would like to reach out to a member of management regarding your stay. Please feel free to call the hotel. Thank you!

6/10 (普通)

John

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for your review. We appreciate the feedback and hope that you would reach out to a member of management to discuss an issues with your stay. Safe travels!

10/10 (非常に良い)

Allyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 9 月 6 日)
Allyn, Thank you for your review. Your stay is important to us! We appreciate you taking the time to give us your feedback. If you are ever back in the are, please feel free to stay with us again. Safe travels.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staying at the Candlewood Suites was one of our better Hotel experiences in Athens.
2023 年 6 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank you for your 5 Star review. We appreciate you taking the time to give us feedback on your stay. If there is anything that would make your hotel stay better, feel free to call the hotel to let us know what could make your stay even better!

10/10 (非常に良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2023 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 6 月 5 日)
Thank you for your review. We appreciate hearing from our guests and getting your feedback. We look forward to seeing you again when you are back in Athens, GA!

10/10 (非常に良い)

Sheng-Hui

2023 年 5 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 6 月 5 日)
Thank you for your review. Guest feedback is very important to us. We value your thoughts about your stay and look forward to seeing you again when you come back to the area.

10/10 (非常に良い)

Sharon

2023 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 5 月 8 日)
Thank you for taking the time to review your stay with us at Candlewood Suites Athens. We appreciate you and thank you for staying with us. We hope to see you again when you are back in town. Safe travels!

2/10 (非常に不満)

Burdette K.、Asheville

The room was not ready till 4 and uncertain till 355. counldnt shower and get ready for event. Changed in a bathroom. Cancelled the stay. short staffed for room turnover …. bad experience
2023 年 2 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 2 月 27 日)
Thank you for your review. We are sincerely sorry to hear that you were delayed in getting into your room. We hope that you will give us a chance to show you that you can check in early or on time and enjoy your stay with us.

10/10 (非常に良い)

Ana

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Gail

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Roaches!
2022 年 12 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 12 月 19 日)
Thank you for your review. We appreciate you making us aware that there was an issue during your visit. Please feel free to contact the hotel regarding your stay. Safe travels!

10/10 (非常に良い)

Lucius

2022 年 11 月に 2 泊滞在

6/10 (普通)

Mark

出張
It is basically an extended stay with lots of cons
It is basically an extended stay with lots of construction workers. Definitely more on the low end
2022 年 10 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 10 月 18 日)
Thank you for your review. We appreciate your feedback. There are a number of different guests who stay at the hotel, which include families, those moving to Athens area, project workers which include travel nurses etc, and people visiting Athens, GA.

8/10 (良い)

Kevin

出張
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2022 年 9 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 9 月 13 日)
Thank you for taking the time to let us know how your stay was. We appreciate your feedback and hope to see you again when you are back in Athens, GA.

2/10 (非常に不満)

Tyler

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I will not stay here again. The staff was very nice and friendly but the location is worn down and in poor condition. Very limited amenities with no services or restaurants within walking distance. Photos make this look significantly better than it is.
2022 年 8 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 9 月 6 日)
Thank you for your review and letting us know about your stay. I will share your comments with management so that your issues will be brought to their attention. We hope that you will give us another chance to show that your stay can be exceptional.

10/10 (非常に良い)

Norman

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great and easy
2022 年 7 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 8 月 1 日)
Thank you for your review. We appreciate hearing from our guests and about their stays. We hope that you will come back and stay with us when you are back in town.

10/10 (非常に良い)

BAHRAM、Plano

2022 年 6 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 10 月 11 日)
Thank you for the 5 star review. We appreciate your feedback.

4/10 (不満)

Tami

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The property is pretty old. My room smelled like stale cigarette smoke. It's also it a bit of a "shady" area. The price of this hotel shouldn't have been more than $100, it was absolutely low budget. The staff was nice and the parking lot was well lit. The room was in desperate need of a remodel. It was as clean as it could be just old and stale. If I had paid $100, I would have said ya get what ya pay for. My total bill was $195 and it was not up to par.
2022 年 4 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 5 月 3 日)
I am sorry that you were not satisfied with your stay. If you would like to discuss your stay with the hotel manager, please feel free to call the hotel.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice stay
2022 年 4 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 5 月 3 日)
Thank you for your review. We appreciate hearing from our guests about their stay.

8/10 (良い)

Jason

2022 年 4 月に 2 泊滞在

4/10 (不満)

Christopher

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Not allowed to stay
My wife and I frequently visit Athens to see our daughter who attends UGA. We booked this hotel through hotels.com and upon arrival were told they are not supposed to accept people who live within 50 miles of the hotel, we live 48 miles away, and that next tome we would not be allowed to stay. Well then...looks like this asinine policy just cost you 2 customers. There are too many hotels to choose from to stay at a place where our money is apparently not good. Dumb people make dumb rules.
2022 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 3 月 31 日)
Thank you for your review and letting us know about your experience. We are so very sorry for the inconvenience and frustration that you went through. The policy of not accepting reservations from guests residing within a 50 mile radius of the hotel has been in place for a year. Thank you again for your feedback.

6/10 (普通)

Pamela

2021 年 3 月に 2 泊滞在

6/10 (普通)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was pretty good although one of our rooms smelled like fried food
2022 年 3 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 3 月 8 日)
Thank you for your review. We appreciate the feedback. In the future, If you have any issue with a room, please let us know while you are staying with us so that we can resolve the issue for you to your satisfaction.

4/10 (不満)

Graham

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The staff was friendly and check in was good. The smell in our room and In the hallway was unbearable. We left early and moved to a different hotel.
2022 年 2 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 3 月 1 日)
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback, and will make sure this will not be an issue for future guests.

10/10 (非常に良い)

Maethea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pet-friendly, comfortable, great staff
Very pet-friendly which was perfect. Like the mini studio apartment feel to it. Bed was comfortable. Staff was friendly and helpful. Was there for a family emergency and the staff was accommodating to our needs.
2022 年 1 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 2 月 2 日)
Thank you for taking the time to place a review on your stay. Your comments are important to us. We are glad that you were able to travel with your pet and that you enjoyed your stay with us. We hope to see you again when you are back in the Athens area.

10/10 (非常に良い)

Maethea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff is awesome! Very pet friendly.
Staff was a helpful and friendly. I spoke to Virginia during the process of booking the room. I explained to her that I was there for my mom who was dying in hospice. I told her I didn’t know how many days I’d be there. I needed information of the pet policy. Virginia was so helpful. She asked if I am an IHG member which I am so the pet fee was adjusted. I find the pet policy to be very fair and accommodating. The pet area was great. The little store/pantry was very convenient. The bed was comfortable. The little kitchen was nice. We will still at Candlewood Hotels in the future, especially because of the excellent pet policy.
2022 年 1 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 1 月 20 日)
Thank you for taking the time to respond in this review. We appreciate it. We are sorry that your mother is not in the best of health and hope that her health improves greatly! Safe travels!

2/10 (非常に不満)

reijon

出張, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Didn't like the staff how they treat people rude
2021 年 10 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2021 年 11 月 4 日)
Thank you for your review. We appreciate your feedback. If you would like to speak with a member of management regarding your experience, please feel free to contact the hotel.

6/10 (普通)

Keith

家族旅行
良かった点 : 清潔度、スタッフとサービス
I thought it was great that everything that we needed was in the room, such as refrigerator, microwave, and sink. I’m sorry but the beds really stink! Staff was really great and rooms were clean.
2021 年 10 月に 4 泊滞在
Hotel Staffからの返信 (投稿日 : 2021 年 10 月 11 日)
Thank you for your review and for bringing this to our attention. We appreciate the feedback. Please feel free to reach out to us during your stay so that we can make things right for you while you are here.

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2021 年 10 月に 2 泊滞在
Staffからの返信 (投稿日 : 2021 年 10 月 5 日)
Gary, Thank you for your 5 Star review. We appreciate the feed back and you taking the time to let us know about your stay. We hope that you will come back to stay with us when you return to the area.

6/10 (普通)

Philip

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2021 年 9 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2021 年 9 月 22 日)
Thank you for your review. We appreciate your feedback and hope that you will give us another chance to show you an exceptional stay. If you would like to speak with a member of management regarding your stay, please feel free to contact the hotel.