Arts Sutton

Room was clean but my bathroom sink had barely any flow, just a trickle of water came out. Also the hardwood floors were so squeaky that i could hear people in the hall and in their rooms. Also, keep in mind being directly on the road makes for 5AM wake up calls from the garbage and delivery trucks as well as the street sweepers. I was also disappointed that there was no water in my room and I had to go downstairs to fill it up from the water cooler. Overall this hotel was a good option for me as I was only 5 minute walk to the office but there were small things that could be improved to make a big difference.

If you value a peaceful & comfortable stay, pls read this before booking. Our stay was extremely disappointing. On arrival, we discovered the air conditioning was not working. The rooftop AC unit made a loud, alarming noise all night but produced no cool air. Wit the temperature around 25°C in summer, the apartment became unbearably hot, & my children struggled to sleep. The unit felt unsafe as it was connected to an office through an interior door, with a glass entrance that appeared accessible from outside. After the first night, D building entrance no longer required a code, meaning anyone could enter. I contacted the property through Expedia chat but received no response. Wen the TV remote also stopped working, I called a number provided by someone outside the building. I was asked to send photos of the thermostat and remote, which I did immediately, but my calls and messages were ignored afterward. I contacted Expedia, who advised us to check out early and requested a refund for our final night due to the issues. The property declined the refund. The apartment was not as shown in the photos. The furniture was stained, there was a strong chemical smell, the cookware was scratched and unusable, and the sinks had no covers. Construction made access difficult, and people were often smoking and loitering at d entrance. Overall, this property fell far below expectations in cleanliness, safety, comfort, and customer service. I would not recommend it, especially families.