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「The HVAC units are a huge problem here. They’re mounted on plywood in each room and are terribly loud. Very difficult to sleep. You can hear them roaring in the hallways too. Many people were complaining and trying to find quieter rooms. HUGE issue if you want good sleep. 」

「Front desk staff were amazing! I would stay here again simply because of the staff and cleanliness of the room. We did have 2 outlets by the bed not work which caused us to not charge our electronics correctly. 」

「Check in clerk was outstanding. Professional」

「目の前に滝が見えます。部屋にジャグジーつきのお風呂があります。ケーブルを使えば滝まで数分で行けます。」

「Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return」

「Love this hotel. They have remodeled it since last we stayed. Looks great. Issues. The bathroom in the lobby. Someone broke the door off the stall. Not sure how long it was like that but no one was trying to fix it. There was a stained bed sheet by laundry room in the hall. Not hotels fault but someone should have not let it sit for an entire night. Lastly, hall by rooms 130s smelt like animal urine. If guests are extended they should clean after themselves. Hotel just needs to be more...

「What’s the coolest, most “un-hotel” hotel in the ROCH? School 31! Incredibly accommodating, attentive service, bespoke loft spaces interestingly designed in an historic re-purposed space. GO THERE!」

「Wonderful hotel in Rochester. Safe area and great street in front for jogging. A few museums in walking distance. I would come back there.」

「Check in was nice and easy but the room was dirty 」

「Room was beautiful and, had we been staying multiple days and nights, would have been excellently stocked and very convenient.」

「Good service」

「The nice suite. We only stayed ine night. The breakfast was of poor quality as are all hotel breakfasts. We always go out to eat. The staff person at check-in did not mention the breakfast nor time of breakfast. We asked to ckeckin 45 minutes early and ibformed room was not ready. Came back at 3:01, and agin ibformed room wasn't ready. After finding out I was a member all of a sudden the room was ready.」