Arboretum at Great Hills Mall

Cleanliness isn't a top priority. Bags of trash left in the hallway, smell lingered after they were finally removed. Musty smell in the room itself.

I have never been more disappointed with a stay in my life. Death by a thousand papercuts. So many tiny things that add up to a very disappointing stay. Bugs, - Cobwebs along baseboards and in lamps. Not immediately noticeable but apparent as the days went by. Ants - staring the second day we discovered ants into the bathroom and across the stovetop. We ended up having to clean, mop, vacuum bugs carcasses out of the carpet and along the counter every single day. On our vacation. Any reasonable person would be irritated with that level of infestation. Leaving leftovers on the counter while we ate resulted in an abundance of ants all across the the counter, coffee maker, knife block and stove top. I have stayed and indeed lived in Cold war era military housing that had less issues. The aesthetic here is quite cute and I see how it works for people, but the infrastructure is a nightmare. Light switches are across the room from where you enter. Hope no one low sight ever stays here, it would be dangerous. The climate control was erratic at best. I have no idea how 73 felt chilly enough to need a sweater but we were drenched in sweat at 68! Frequently the temperature displayed on the thermostat didn't correlate to our experience. Opening the oven after a preheat and then subsequently for any reason meant the smoke alarm was going to sound. Cooking was a frustrating experience between having to preclean all surfaces due to bugs. Add'l sent to host and on Google reviews

The property was great however I had to ask twice for towels and could not find a cart when we got ready to leave. I asked the lobby desk and he said Uhh! I’m not sure where they are. I can call security but it might be 30 minutes or so.