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"Pool was dirty, beds are old and uncomfortable. It's just a very run down hotel. The staff in the restaurant and lovely but staff on the dock were rude and unfriendly. We booked for three nights and only stayed one night due to poor maintenance of the facilities. The dock is very cool and the views but that was it. We were so disappointed. So much potential here. "

"Location "

"The igloo we stayed in has a excellent view of the volcano."

"The hotel looks good, but it was mostly just an aesthetic place. My room was huge and the bed was very comfortable. The WiFi was really bad, the hot water in the shower was lukewarm at best, and I had a big beautiful porch with no furniture outside. The restaurant staff ignored me until another guest asked them to give me service. The views were phenomenal. "

"Beautiful place."

"Wonderful view and comfort."

"Beautiful view to the mountains, great breakfast. The guests’ cars have to park outside of the property. Not many common areas "

"ROOM WAS VERY NICE AND CLEAN, POOL KIND OF SMALL"

"Everything was clean from the parking lot all the way up into the room and bathroom. Staff was always friendly and attentive. One little downside is the room door locking system could use refresh, but worked. "