Is Smartflats - The City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats - The City?

This property doesn't offer parking.

What time is check-in at Smartflats - The City?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Where is Smartflats - The City located?

Located in Old Town, this aparthotel is within a 5-minute walk of Paleis op de Meir, De Keyserlei, and Meir. Rubens House and Antwerp City Theatre are also within 10 minutes. Antwerp (ZWE-Antwerp Central Train Station) is 8 minutes by foot and Antwerp Central Station is 9 minutes.

Smartflats - The City Reviews, Deals & Photos 2025

10/10 Excellent

Verified traveler

Jul 30, 2024

Liked: Cleanliness, room comfort, communication

Great location

Inside it was good, everything alright best thing was the location. but stairs was not so secure may they are still renovating it!

Stayed 1 night in Jul 2024

6/10 Okay

Johan Junior

Jun 29, 2024

Liked: Room comfort

Disliked: Communication

Remote control of TV was missing. Cleaning personnel could not replace it.

Stayed 3 nights in Jun 2024

2/10 Terrible

Mark

Jan 16, 2024

Disliked: Cleanliness, room comfort, communication

Horrible

horrible communication. They don't answer the phone and it takes ages to get the codes to get in. flat is just opposite a huge building wharf, isolation is very limited so the noise is horrible from 07:00 onwards. Cannot recommend it to anyone

Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Oct 25, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Do not stay here! It is horrendous. As soon as you enter the building it stinks, and the air feels really toxic and overwhelming. The flat is big, but that's about all that is good. Every single space and room smells terribly, so much that all of my clothes and bags ended up smelling awful for days, and i had to wash them to get the smell out. The lighting in the flat is very unpleasant, kind of dark with a blinding glare. The plugs don't work, the TV doesn't work, the door on the shower is broken. In the bedroom I couldn't charge my phone as the light switch seemed to be wired into the wall.socket, so when I switched the lights off to go to sleep it switched off the power for the plug that was charging my phone. The flat is next to the main entrance to the building, and every time someone goes in or out, it is incredibly loud and sounds like there are people actually in the flat with you. Communication is awful - I got in contact with smart flats, who didn't reply and didn't address any of the issues. The flat was probably the worst place I've ever stayed in, in terms of the smell. It ruined my trip to Antwerp. Please avoid this place. Thomas

Stayed 2 nights in Oct 2024

8/10 Good

Ryan

May 25, 2024

Liked: Cleanliness, room comfort

Disliked: Communication

Check-in is a BEAR

Check in was a bit of a hassle. We never received the mandatory checkin email, which required chatting with hotels.com to resolve the issue. We tried to call the smartflats people after receiving the number from hotels.com (the one on the website is disconnected) directly and were put on hold (while we were chatting with hotels.com) and after 15 minutes of being on hold, we hung up. The checkin also requires a photo id scan from your phone as well as an additional $$ euro deposit before they will give you the access codes. Just expect some hassles trying to check yourself in. Also, they’re doing MAJOR construction directly across the street, which resulted in a 7:30 wake up call of pneumatic drills followed by the sound of falling bricks. This continued throughout the day. It was however tolerable. The flat did come with a small washing machine—a definite plus—but no dryer nor clothesline/pins to hang up things to dry afterward. We made due by hanging things from open windows and the radiator. Finally, the coffee maker uses little custom espresso sachets, and they only give you a couple for the entire stay. If you like making coffee in your room in the morning, best to bring your own instant. There was an electric kettle. The room itself is quite comfortable and a good location.

Stayed 2 nights in May 2024

2/10 Terrible

maria jose

Apr 3, 2025

Disliked: Cleanliness, room comfort, communication

Stayed 2 nights in Mar 2025

4/10 Poor

Mera

Aug 19, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Kein Ansprechpartner für Mängel, nur ein Chat. Behoben werden Mängel nicht. Viele Defekte und schlecht gereinigt. Absolut nicht zu empfehlen.

Stayed 4 nights in Aug 2024

2/10 Terrible

yue

Aug 2, 2024

Disliked: Cleanliness, room comfort

Stayed 1 night in Jul 2024

4/10 Poor

madeleine

Aug 1, 2024

Disliked: Cleanliness, communication

Nous n'avons pas eu la réservation convenu

Séjour limite désagréable, j'avais réservé pour une adresse et nous avons eu une adresse différente à la dernière minute, l'interlocuteur n'était pas aidant dans sa façon de dire les choses, nous étions abandonné à nous même, il a fallu qu'on insiste pour avoir quelqu'un au bout du fil, sachant qu'on avait du mal par rapport à la connexion internet du fait que nous n'étions plus en France mais plutôt en Belgique. Les mégots de cigarettes et beaucoup d'humidité. Bref

Stayed 2 nights in Jul 2024

8/10 Good

Jordan

Jul 23, 2024

Liked: Cleanliness, room comfort, communication

Stayed 4 nights in Jul 2024

8/10 Good

Johan

Jul 5, 2024

Stayed 4 nights in Jun 2024

4/10 Poor

DANIEL

Jun 16, 2024

Stayed 5 nights in Jun 2024