4/10 (不満)
Lula
家族旅行
2025 年 10 月 31 日
良かった点 : 清潔度
気になった点 : 設備とサービス
The lodge was nice and surroundings beautiful but the owner who lives in Santiago was terrible. She failed to mention that it was necessary to rent a car because it's too far from San Pedro despite us asking how to get to the lodge easily. We booked a family room that was supposed to contain one double bed and two twin beds but we only got a small room with a very bad extra bed in a corner which does not reflect the price we paid. The staff on site was lovely but the woman I had to deal with via text was not. While we were there the staff quit mid stay and we were left with other people that did not care about our wellbeing. Also we were not told to throw the toilet paper away before arrival, we figured on our own but some harm was already done and I can't understand how this could've been left out of the information. We struggled a lot to get to our tours and lost a lot of money in taxi when we could've rented a car had we been told. Also the lady refused to let us in early in the room despite it being ready and us having almost 48h of travels coming all the way from Belgium. I've never seen anything like that.
Lula
2025 年 10 月に 3 泊滞在