2/10 (非常に不満)
Emry
2025 年 2 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The most dirty and unfriendly hotel i ever been.
I am 66 years old man and I have been travelling a lot in my life using Hotels.com and Expedia. I would like to describe my horrible experience to hotels.com as an elderly honest and fair man who would never cause any harmful lies unless it's true and it happened for real.
1- I came to the reception to check in, and it was not an English speaking, angry woman who talked to me aggressively as I am a criminal checking in a prison and not a hotel guest. She asked for my passport. I gave it to her and she took a photo of it with her mobile, her hand was dirty with some black stuff and my passport became dirty. She gave me the key and she told me the room number.
2- I entered the room, and I was shocked by the scene. The floor was totally destroyed as it was bombed, and they covered it with a very dirty carpet to hide the damage. The bathroom was totally out of function, and there was no hot water at all. The room was so very cold, with no windows and honestly, I believe that it was not for human use.
3- I never wrote any bad comment before about any hotel because I generally had successful stay, but this time it was totally horrible and I recommend Hotels.com TO TAKE OFF THIS HOTEL FROM ITS RESERVATION SITE.
Emry
2025 年 1 月に 26 泊滞在
