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ヘリテージ イン & スイーツの口コミ

2 out of 5
ヘリテージ イン & スイーツ
801 Highway 278 W, Amory, MS

口コミ

7.4

良い

評価 10 - 164 件の口コミ中 40 件が非常に良い" "
評価 8 - 164 件の口コミ中 60 件が良い" "
評価 6 - 164 件の口コミ中 34 件が普通" "
評価 4 - 164 件の口コミ中 21 件が不満" "
評価 2 - 164 件の口コミ中 9 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

6.8/10

設備とサービス

7.4/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

Alicia、Whiteville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place. We stayed 2 nights and was very comfortable. The room needed vacuuming but staff very nice. Sports bar and grill on site had a Great food.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Daniel

良かった点 : スタッフとサービス
Looked 4star from street-- 3 star at lobby -- 2.5 star in room. Clean. Functional. Kind and helpful staff. Good price. Would stay again.
2024 年 3 月に 8 泊滞在
Crystal, Hotel Clerkからの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks for choosing to stay with us! We look forward to seeing you again hopefully!

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small Town
There are no words to describe the potential of this hotel, the managers and staff are completely unengaged, not concerned about the welfare of the customers. Vending machines in the lobby are "not the responsibility on the hotel." The free breakfast consisted of dry cereal, waffle mix, toast, milk and coffee. There was OJ, however there was none only a label on the dispensing machine. The condition at the breakfast were ripe for passing on colds or flu germs. The hotel is not well managed.
2024 年 2 月に 2 泊滞在
Crystal, Hotel Clerkからの返信 (投稿日 : 2024 年 2 月 27 日)
We do apologize for the inconvience, hopefully in the future you will give us a try again after all of our remodeling is out of the way. We thank you for your feedback & will look into getting better on the aspects!

8/10 (良い)

Robin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was very nice! The only complaint and I will write it off to it being a slow weekend for New Years Eve with family. The coffee was terrible. We couldn’t drink it at all! But would definitely give it another try when we are in town!
2023 年 12 月に 1 泊滞在
Hotel Clerkからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for chosing to stay with us, we hope to see you again! Any & all feedback you have is greatly appreciated!

8/10 (良い)

Carlos

2024 年 1 月に 1 泊滞在
Hotel Clerkからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for chosing to stay with us,any other feedback you have is greatly appreciated!

4/10 (不満)

Tena

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Clerkからの返信 (投稿日 : 2024 年 1 月 6 日)
Hi Tena, we would like to thank you for choosing to stay with us here at the Heriatge Inn & Suites, If you have any feedback for us to improve upon it would be greatly appreciated!

6/10 (普通)

Charles

カップルで旅行
気になった点 : 設備とサービス
No breakfast .
2023 年 12 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 6 日)
Hi Charles, we do apologize if you missed breakfast, it is from 6:30am to 9:30am everyday. If you have any other feedback it would be greatly appreciated! Thanks so much for choosing to stay with us & we hope to see you again!

6/10 (普通)

Bobbie

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The room was clean i was really impressed bathroom
2023 年 12 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 12 月 24 日)
Hi Bobbie,thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 (普通)

Kevin

2023 年 12 月に 1 泊滞在
Hotel Clerkからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your response.Any feedback is greatly appreciated.

4/10 (不満)

Justin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 12 月 24 日)
Thanks for choosing to stay with us! Sorry you were not happy with our services,any suggestions/feedback from your stay would be great!

8/10 (良い)

Urias

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 12 月 24 日)
Thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 (普通)

Roy

家族旅行
良かった点 : スタッフとサービス
Average
2023 年 11 月に 4 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 11 月 11 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Gwendolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The price was great
2023 年 11 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 11 月 6 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
-
2023 年 10 月に 7 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your feedback. We will be addressing your concerns.

4/10 (不満)

Pamela

気になった点 : 施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 13 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Play to stay with NO PERKS
Beds were comfortable. Bathroom was smaller than most walk in closets. Breakfast was a JOKE. Bowl of cereal and orange juice. There was a loaf of bread for toast and THAT WAS IT. Over all not bad. And I guess you can say it did have BREAKFAST. Weak showing though
2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 7 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Kevin

2023 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 10 月 21 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

David

出張
良かった点 : スタッフとサービス
A little noisy. Lots of people seemingly live in the hotel and congregate just outside the front door of the hotel.
2023 年 8 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 8 月 21 日)
We are sorry for any inconvenice. However, the reason why there are lots of people is because they are displaced due to the March tornado that our area had. We appericate your business and we hope that you have a blessed day.

2/10 (非常に不満)

Anita

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Worst place ever!
First, the bathroom door was locked from the inside; the toilet had not been cleaned; the toilet was stopped up; I had to get a plunger; tried to shower but the tub was stopped up too. The carpet was filthy. We left as I could not stay there. I turned in the keys and didn’t ask for a refund. What a waste of money and time. I was in town to receive an award posthumously for my father.
2023 年 7 月に 1 泊滞在
Jennifer, Hotel Clerkからの返信 (投稿日 : 2023 年 7 月 5 日)
Thank you for your feedback. We will be addressing your concerns. Have a blessed day!

4/10 (不満)

Melissa

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The toilet had urine in and on it.
2023 年 6 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 6 月 25 日)
Thank you for your feedback. We will be addressing your concerns.

8/10 (良い)

Lici

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a decent hotel with friendly staff.
2023 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 6 月 3 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the middle of rural MS. Was better than expected
2023 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 5 月 23 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Tyneisha

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was fine staff was sweet and patient it was just far from a store or any convenient store. Thanks for everything it was a great stay and the beds were amazing.
2023 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 4 月 5 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Janice

2023 年 2 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 3 月 4 日)
Thanks for staying with us. We appreciate your feedback!

4/10 (不満)

Ann

出張
気になった点 : スタッフとサービス、設備とサービス
They claimed to have breakfast. Both mornings there was nothing set up and the coffee was last nights
2023 年 2 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 2 月 13 日)
Thank you for your feedback. We will be addressing your concerns.

10/10 (非常に良い)

Don

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 1 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 3 月 9 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Tracie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2023 年 1 月 11 日)
Thank you for your feedback. So glad that you enjoyed your stay with us. We look forward to your next visit.

8/10 (良い)

Elane

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 11 月 26 日)
Thank you for your review. We look forward to you visiting with us again!

6/10 (普通)

Ruth

良かった点 : 清潔度、スタッフとサービス
No wash cloths or hand towels in our room the first day, alth
2022 年 11 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 11 月 19 日)
Thank you for your feedback. We will be addressing your concerns.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Some meh stuff but would recommend
Had a great stay overall. The breakfast was okay, standard hotel stuff.Unfortunately the dispenser for the apple juice and OJ was not working so it was hot. And there was no butter even with bread and waffles being available. The hotel kinda seemed like they got all the furniture and stuff at a sale from a hotel 20+ years ago that closed down. But more importantly the staff were very friendly and personable all around. No one disturbed us during our stay. If we needed anything it was readily available. I would stay again in a heartbeat. I was comfortable and felt perfectly safe and fine.
2022 年 10 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 10 月 18 日)
Thank you for your feedback. We are changing a lot with our breakfast, under new owner and management. Sorry for any inconvenience. We are addressing your considers. We appreciate your business.

6/10 (普通)

harriett

家族旅行
気になった点 : 客室の快適度
In need of remodeling
The beds were not comfortable at all only 2 breakfast options waffles or cereal oh and they had yogurt and they didn’t service our room at all
2022 年 10 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 10 月 18 日)
Thank you for your feedback. We will be addressing your concerns.

4/10 (不満)

Maureen

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I checked in, very rude treatment. I did get the name of the woman at the desk. (Bessie) After staying one night, we saw cockroaches in the room. I was moved to another room down a different hallway. I was told that the wing I was initially at, is reserved for construction workers and other customers aren't put there. I was moved to another room, and the air conditioner didn't work. So, I was moved to a third room. The only person kind to me during the entire stay was Brittany. I'm not sure if an exterminator ever goes through the inside of the Heritage Inn as you could clearly see bugs in rooms. Rooms were very dirty. Very disappointed in the lack of a welcome.
2022 年 9 月に 3 泊滞在
Managementからの返信 (投稿日 : 2022 年 10 月 5 日)
We're sorry for any inconvenience. We appreciate your feedback. We will be addressing your concerns.

10/10 (非常に良い)

Gail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service received by staff
2022 年 9 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 10 月 4 日)
We appreciate your feedback. Thank you for your business.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 9 月 22 日)
We appreciate your feedback! Thank you for your business!

8/10 (良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 9 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 9 月 15 日)
We appreciate your feedback! Thank you for your business!

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 9 月に 1 泊滞在
Managementからの返信 (投稿日 : 2022 年 9 月 12 日)
We are so happy that you enjoyed your stay, and we look forward to your next visit. Thank You

2/10 (非常に不満)

Donna

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A/C units on exterior are badly rusted and the bricks around them are falling out. Took 5-6 minutes for staff to respond to the bell at the front desk. Mattresses are obviously cheap and extremely uncomfortable.
2022 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 8 月 22 日)
Good evening, we apologize that your stay was less than enjoyable. It is our aim to make our guests as comfortable as possible. We will take into consideration the nature of your complaint. Thank You

4/10 (不満)

Audriana

気になった点 : スタッフとサービス
Front desk charged me extra for upgrading my room which was $16.00 plus the room free! And I’m a god member
2022 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 8 月 15 日)
Good morning, all upgrades are subject to an extra charge. Thank you for staying with us. Have a great day!

4/10 (不満)

James

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The people were that worked there that we encountered were friendly and polite. The room however was not what we expected. We killed numerous roaches that came out behind a mirror on wall .
2022 年 8 月に 4 泊滞在
Managementからの返信 (投稿日 : 2022 年 8 月 12 日)
Thank you for your review. The matter at hand has been addressed and handled. Thank You

4/10 (不満)

Roger

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Declining
I have stayed here several times over the years . It has declined . No iron or board. Above the shower tub you could see clearly the Sheetrock tape. I was there to speak at a Funeral and it was at 2:00pm. I asked for leniency to stay until 1:00pm. (There were hardly any other customers). I was told I could stay until noon and then I could wait in the lobby. So I did. Overall just not the professional atmosphere I have experienced in the past. Just because you asked.
2022 年 8 月に 2 泊滞在
Jenniferからの返信 (投稿日 : 2022 年 8 月 8 日)
Thank you for your feedback. We will be addressing your concerns.

6/10 (普通)

Rick

出張
良かった点 : 客室の快適度
気になった点 : 清潔度
2022 年 8 月に 1 泊滞在
Managementからの返信 (投稿日 : 2022 年 8 月 5 日)
Thank you for your feedback. We look forward to you visiting with us again!

6/10 (普通)

Cindy

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was fine except the ice machine was broken. This was very inconvenient for us.
2022 年 7 月に 4 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 8 月 1 日)
Thanks for staying with us! We are working as hard as we can on getting the issue handled. We appreciate your feedback! We apologize for the inconvenience.

8/10 (良い)

martis

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel stay
The sroom was basic and price friendly..the room did not have usb port charging stations. No irons in room had to get from front desk....staff was friendly...overall it was not bad..perfect location right next to a great golf course...River Birch Golf Course.
2022 年 7 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 7 月 25 日)
Thanks for staying with us. We appreciate your feedback!

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was very disappointed in my stay. I had to change rooms. When changed rooms there we ants in room had to keep sprayed. The complementary breakfast was very limited. I had to keep asking for bath towels and was clothes. The worst of all is it was tan down it use to be beautiful. I doubt I would stay again.
2022 年 7 月に 4 泊滞在
Bessieからの返信 (投稿日 : 2022 年 7 月 14 日)
We will address the issues. We thank you for your feedback.

2/10 (非常に不満)

Steve

2022 年 6 月に 1 泊滞在

6/10 (普通)

Cornell

家族旅行
良かった点 : スタッフとサービス
Well it started off wrong because I was under the impression all the rooms were smoke free and they are not! So they gave me 2 smoking rooms but they did accommodate us with non-smoking and a free room. My other issue was both ice machines was broke it was right.
2022 年 5 月に 2 泊滞在
Jennifer, Desk Clerkからの返信 (投稿日 : 2022 年 6 月 11 日)
Thank you for your feedback. We will be addressing your concerns. We appreciate your business.

4/10 (不満)

Gregory

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Run down, dilapidated.
2022 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 5 月 11 日)
Thank you for your feedback. We will be addressing your concerns.

8/10 (良い)

Bessie

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Nice distance to travel to golf course - safe
2022 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2022 年 5 月 5 日)
Thank you for your feedback. We look forward to you visiting us again!

4/10 (不満)

Jeff

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
We had two rooms with two queen beds and there were only two towels and two washcloths per room! The towels weren’t replaced either night and the rooms were not cleaned after the first night. I wanted to pay cash for the rooms but the desk clerk said they only accept 20’s for cash payment. The total was $375 and I had $400 and they would not take it.
2022 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 5 月 4 日)
Good morning, I'm sorry that your stay was less than favorable. I'm not sure if it was, but our housekeepers will not enter your room if the do not disturb is out. You can always get towels from the front desk. We do not keep large sums of cash on site, which is why we don't take anything larger than a 20. Again, I apologize for any inconvenience that this may have caused. We hope that we can accommodate your lodging again. Thanks

10/10 (非常に良い)

Brian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and close to work location.
2022 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 1 月 18 日)
We are glad that you enjoyed your stay here and look forward to seeing you again! Have a blessed day!