American Musical Theater

I chose this location for the shuttle service to and/from airport and because I know Hyatts to be nice. Unfortunately upon arrival I was told shuttle for the morning slot I needed was full…because they only have 7 SEATS…how is that even reasonable for an airport advertised hotel to only have 7 seats. There were lots of flights leaving early morning when we were, and not having the shuttle service as expected required me to keep my rental car overnight. I was very disappointed. Also, we had an accessible room, which was appreciated, but need more bedside plugs for accessible folks machines…and the shower was roll in but it needs a bracket to hold the shower head up at regular height, having to hold the shower head for the whole shower isn’t great if you aren’t in a wheelchair or using the bench…just a second bracket up higher would be a good addition. Last but not least, the room was very nice and cared for, but when I put down the seat in the shower there were 2 very long hairs on it, obviously a place in the room not cleaned every time….we both have short hair.

Loved this property! Loved the food, ambience, vibe, rooms! Definitely would do it again!

The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.