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"When I checked in I got a free upgrade! Very friendly and helpful especially Keenan, George and Leslie. The room was perfect. Clean and well appointed. Would highly recommend!"

"Staff were amazing especially in the restaurant!"

"Fácil de trasladarse, a una cuadra está la terminal del metro, tienes muchos lugares interesantes a distancia caminando."

"I had a great experience with Sheraton NYC at Times Square, the only concern was the cigarette odor coming inside my room from the neighbor room even my wondows was completely close, i believed since there is a option to open the window tightly then people easily blowing the smoke out if their room and that was thevreason i had the cigarette smell inside my room. I hope they can plug the windows so that will never happen"

"The hotel service desk was so helpful. My flight got canceled from a snow storm and after being at jfk for hours, he seamlessly checked me right back into the room I was staying in. "

"Friendly staff, room was clean. Perfect spot to get around in New York "

"Staff was friendly and facility was very clean. "

"Absolutely Magical Stay in New York ✨ This hotel was truly magical and an experience I will never forget. We stayed in a glass room with floor-to-ceiling windows, and at night the city lights surrounding us were breathtaking. During the day, the views were just as beautiful—and waking up to snow falling over the city felt like something out of a movie. Even though the room was small, it was absolutely worth it. Being able to see the city while relaxing and even as you drift off to sleep is something you don’t experience everywhere. It made our New York trip feel extra special and romantic. The staff was friendly, welcoming, and very festive during the holidays, which added to the overall charm and atmosphere of the stay. This hotel isn’t just a place to sleep—it’s an experience. If you want to truly feel New York, especially during the winter, this is the place to stay. Loved every moment!"

"Rooms were spotless, staff was amazing! "