"There were many great things about the property. It is beautiful - pools are lovely, walk to the beach is reasonable, it's an easy taxi, or doable walk, to town. Rooms are spacious & clean. Bathrooms are very nice and views from rooftop balcony were amazing - saw a great sunset. It was fun to have the bar/cafe by the pool (delicious smoothies!). The staff was generally kind and helpful when they could be.
There were some challenges with our stay which is why I can't give it 5 stars.
1. At checkin, they said they would notify us when the place was ready. But eventually we checked again, & it was ready, they had forgotten to tell us.
2. As soon as we got into room, some extremely loud construction sounds started - we could not hear each other it was so loud. When I first asked when it would end, they told me there was no construction on site, and that they could not control outside noise. It was much back and forth before someone investigated. To the good, after checking they immediately changed our room, and it was an even nicer room. They were very kind about it.
3. Ants. So many ants. They sprayed, but they kept coming back.
4. The washing machine didn't work. Someone came a couple of hours after we asked,, and fixed the fuse.
5. After they fixed it, we no longer had ANY hot water. We asked, someone came, he said he would send someone else, but never did. It was cold showers the rest of the visit.
Overall, a beautiful property, but some kinks to work out."
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