アレクサンドリア ウェスト ホテル

「A few observations from our recent stay ... the check-in staff had difficulty knowing how to check us in (with our Expedia reservation) and had to ask a team member for help. What should have taken just a few quick minutes to check us in ended up taking much longer. Only one elevator was operational for patrons. The complimentary products in the bathroom were empty. The refrigerator froze beverages. The beds were uncomfortable. They could use some new ones. The room TV was very nice, larger than...

「入室した時にアルコール消毒のにおいがした。」

「I have noticed that the amount shown on my guest folio does not match the amount charged to my credit card. I have already sent messages and emails regarding this issue, but I have not received any response so far. This matter is urgent, and I kindly request your prompt attention and resolution. I would appreciate it if you could review this discrepancy and get back to me as soon as possible.」

「The staff is extremely helpful and kind. I just wish they had coffee makers in the rooms lol. There’s no bugs, mice, and it’s quiet for the most part. Great stay!」

「Got some smell in the room. And blockage in the basin pipe, the location is convenient though」

「キッチンあり、スーパーに近いホテル クルマが必要 ただしアメニティがやや難あり 特にコーヒー☕️なし 朝のみ」

「ぐっど」

「Location, Trademark Café, staff, well-managed」

「Everything was great!」

「Auto-lock door of my room was a bit difficult to close and lock.」

「I had a wonderful stay at this hotel! Everything was clean, comfortable, and welcoming. The breakfast was absolutely amazing, with delicious food and great options. I really enjoyed my stay and would definitely recommend this hotel to others. I would happily stay here again!」

「It was walking distance to Springfield town center.」

「アメニティが補充されていなかったり、部屋の機器が壊れていたりしましたが、修理は迅速に対応してくれました。また、毎日夕方に行われるレセプションではドリンクなどのサービスがありとてもくつろげました。寝室が独立しているため、子どもが寝ていても大人は夜に起きていられる点も素晴らしいです。」

「What I liked The room was clean and thoughtfully designed, making it very comfortable to stay in. I especially loved the U-shaped sofa right by the entrance—it was spacious and perfect for relaxing after a long day. The breakfast was my favorite part of the stay. Every morning, I enjoyed dining in a bright, sunlit dining area while having crispy bacon, sausages, soft and fluffy scrambled eggs, fried potatoes, and salsa. There was also a great selection of fresh fruit every day, which I loved...

「部屋の向きにもよると思いますがハイウェイの目の前なので夜もうるさいのが難 あとエアコンの音も壮大だし、風呂の蛇口はグラグラで壊れかけだったりと、ホテル全体的には良かったのですが、部屋がハズレでした。」