2/10 (非常に不満)
Veronica
2025 年 10 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I am wanting to express my deep dissatisfaction with the experience my four colleagues and I had during our recent stay at your hotel. Unfortunately, our visit was marred by multiple issues that made our stay extremely unpleasant.
Upon arrival, the condition of our rooms was unacceptable. I personally had to switch rooms three times due to cleanliness concerns. The rooms were in poor condition, and during checkout, I witnessed another couple leaving early due to a roach infestation—further confirming the severity of the issues.
I requested a manager to contact me regarding these concerns, but I have yet to receive any follow-up. In all my years of travel, I have never encountered such a distressing hotel experience, and I can confidently say we will not be returning.
I would appreciate a prompt response from management to address this matter. We believe it is important for you to be aware of the conditions and take appropriate action to prevent future guests from enduring similar experiences.
Veronica
2025 年 10 月に 3 泊滞在
