4/10 (不満)
Michael
小さなお子様連れの家族旅行
2025 年 7 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We ate at the tavern which was full of bugs and had terrible service. We had to swat wasps away from our indoor table and there were gnats flying in our drinks. Service was slow even though it wasn't busy. For example, they brought a drink ordered when dinner was delivered after they cleared our dinner plates. We had to go up to the bar to fill our water glasses because the wait staff came by infrequently.
We stayed in a suite, but there were no sheets available for the pull-out bed in the room. The front desk was slow to respond (>45 min) after 2 phone calls. After walking there in person, we were informed there is no housekeeping on site after 7 pm. A kind valet helped us put sheets on the bed for our child.
Finally, the bathroom is poorly designed. There is a rain shower head with no shower door, very close to the toilet with poor drainage which means your feet will be in a puddle when you sit on the toilet.
The views of Loch Lomond are excellent and the mansion house is stately. The highlight of the stay was our falconry session with Graham.
Michael
2025 年 7 月に 1 泊滞在
