8/10 (良い)
Lesley B.
2023 年 10 月 1 日
良かった点 : 清潔度
Great apartment, problem with check in!!
We arrived at 12:45am, the host had contacted us previously to find out arrival time so they could be there to meet us. When we arrived her number just rung out, we had my dad who is a pensioner with us so this was very stressful. We are lucky to have friends in the area, so after half an hour with no contact made our way there, I spent a very stressful hour on the phone to Vrbo who couldn’t reach the host either, the lady I spoke to told me she had checked availability at the Bellevue so we should self lodge there for the night and we would be refunded and hear from them in the morning if we had not heard from our host. We were taken to the Bellevue by our friend in his car, thankfully because when we arrived they said because it was after midnight they could not book us in, again very stressful!! After touring another 6 hotels, by this time 4am, we managed to get booked in to one thankfully!! We then heard from our host the following morning to say they had been at a family wedding and turned their phone off!! They could have just sent us the keysafe number in the first place and stopped all the stress!! When we did check in caty the host was most apologetic and very nice, she refunded our hotel stay and the apartment was lovely!! She also upgraded our 1 day car hire, however I think more compensation would have been appreciated due to stress caused!! We would not have been compensated had we not hired a car from them. I would stay again if given keysafe in advance.
Lesley B.
2023 年 9 月に 7 泊滞在