2/10 (非常に不満)
Sheila
家族旅行, 小さなお子様連れの家族旅行
2025 年 8 月 17 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was not expecting anything luxurious, but unfortunately this stay was very disappointing. The room was not very clean. The mattress had visible stains, there was hair in the bathtub and bathroom, and the toilet seat was broken. The pool water also did not look well maintained.
The worst part was during breakfast: while we were at the buffet with my kids, we saw a mouse running around in the dining area. That was completely unacceptable and very concerning, especially with children present. We immediately went back to our room, packed our bags, and checked out early.
This was not a comfortable or hygienic experience, and I would not recommend this hotel, especially for families with children.
Sheila
2025 年 8 月に 1 泊滞在