アル・ファイハア ホテル

「My first experience in Saudi Arabia. Friendly staff. Clean facilities. Directly connected to the mall. Great.」

「I had the worst customer service experience with Mbaat. I booked a property in mid-July and paid in full upfront through Expedia. On check-in day, we were left waiting a long time with my kids while the staff claimed no payment was made. Even after I sent proof via WhatsApp, I received no response for a while, then was told the payment was “not complete.” I had to call Expedia to resolve the issue. Because of this experience, I will never return to Mbaat or recommend them to family and friends.」

「Relaxing and comfortable stay during Eid 」

「Great location and very clean hotel. However, the receptionist was rude, did not speak English well, and was unprofessional for a 5-star hotel. Pool service was poor no menu available, and it took almost 45 minutes to receive one. Other than that, the hotel is very good.」

「Clean room. Red Sea within walking distance. Very beautiful walkway along the Red Sea. 」

「Well appointed with attention to detail wherever you look, gives you a feeling of royalty 」

「Location is great, staff is great (shout out to Malickie for assisting my sister with a room issue and to Riyadh for assisting us with a seamless checkout and airport transfer!!) My only criticism is the shower drain was extremely clogged, causing a flood in the first couple minutes. We didn’t address it to the staff since it was a short stay for us so we just dealt with it but other than this, a lot of pluses and I would recommend! 」

「The staff is very caring and sincere.」

「King Fahad's Fountainに近く見学しやすい。 スタッフはみなさん親切でした Wi-Fiが使えましたが、繋がっているのに閲覧できないサイトがあり少し不安定だった点が残念。」

「Simply the best staff and service. Comfortable rooms and nice amenities. Oppulently old school decor. They were very helpfull with several non standard requests. Location is a short walk to restraunts and views of the big fountain.」

「Excellent experience, super friendly staff」

「Lack of information about facilities in Ramadan. Mediocre service. 」