Aickin Reserve

All staff I met were outstanding.polite, friendly and well trained

Very noisy room , ask for a quiet room the rooms on Queen St are VERY nosiy would not recommend if these are all they have. A shame as the Hotel is in a great area for the City and things to do. Not sure I would stay again.

We stayed here two nights at the beginning of our trip and two nights at the end of our trip. The carpets are stained and our bathroom door doesn’t close because two of the hinges are coming away from the frame. There is a substantial lack of USB charging points in the entire outlay of the rooms. Literally only one on the TV console? In 2025, you would expect to see them on the electrical points? Our first room had the balcony door taped with gaffer tape closed because it didn’t shut properly? Good locationbut really needs more tender loving care. Forgot to mention there are 15 huge restaurants below with seating hundreds of people in the restaurants making echoing racket until midnight.