6/10 Okay
Verified traveler
Oct 28, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Everything at the lodge was good but could have been great with improved communication. Our family of four arrived at the same time as a group and we were offered the options to joint their tours on an expedited schedule (four days of activities in two days). We joined them for the full day Napo tour and really enjoyed the day but we were very rushed and had no idea what activity was next. At the end of the day, the four of us were left alone at the river bank for 45 minutes waiting for he bus while the guides took the rest of the group to another location. They do serve food, but it's not a restaurant, it's just one meal offered. That said they did an amazing job catering to my dietary restrictions and the pricing was very reasonable. The staff were helpful, but they were too few doing too much for too many for too long. The same guys did breakfast,, drove the boats, did the tours, cleaned rooms and then were on dinner duty. We tipped them well as they worked hard. The beds were comfortable, but the pillows were mouldy, the shower was hot but faucets leaked, sheets and towels were fresh washed but the elastic corners were gone in all the bedding and the towels were worn and had holes in them. Overall, you get what you pay for and this is a budget friendly option in a remote area. If you're on a budget, it's a good option that you won't regret but don't go expecting frills.
Verified traveler
Stayed 3 nights in Oct 2023