2/10 (非常に不満)
DAVID
2020 年 1 月 5 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Booking Cancelled
Well we didn't actually get to stay. We booked the hotel in April on Expedia/Hotels.com and when we arrived on December 27 we were shocked to find our booking had been cancelled. According to Sanmark they had cancelled all Expedia bookings (since they said no one who booked on Expedia were showing up) however we were never notified. Apparently Expedia was suppose to notify but they did not. We expected the Sanmark to help us in our situation (which they eventually did) but there initial reaction was to bad, so sad, not our problem. The security guard was tailing me around as if I was going to nick the silverware and the manager basically just wanted to justify there position ... they spent most of the time attempting to explain that they were without fault and really just wanted us to walk out without any place to stay. Most of there time was spent explaining the we had been notified and they were without fault.
DAVID
2019 年 12 月に 7 泊滞在