4/10 (不満)
Kristine
家族旅行
2026 年 1 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The room was clean and the location was excellent, which makes me inclined to return. However, the service at reception was disappointing. The staff member who checked us in seemed annoyed by our presence, which was unwelcoming after a long nine-hour family drive.
The following day, we asked about the availability of beach towels but encountered the same lack of warmth. It was surprising that, given the hotel’s proximity to the beach, towels were not provided. When we politely asked if she could suggest where we might purchase one, she quickly dismissed us without showing any willingness to assist.
As feedback, it would be beneficial for the staff to be familiar with the stores nearby that sell towels. This would enhance the customer experience, especially when the hotel does not offer certain amenities.
Kristine
2026 年 1 月に 4 泊滞在