The ad stated whole house and a backyard but we had upstairs only and could not access backyard so this is a fire hazard. The balcony was a death trap for our dog who could've easily jumped over the edge to the car space below. The place was unsanitary with dirty cupboards and floors, it also came with a complimentary toenail on the bedside table. The blinds in both spare rooms are broken so no light able to come in. No basics such as tea, coffee, tea towels, hand soap, alfoil ect. The BBQ was not clean and missing knobs. The house smelt like pee, the towel rail isn't fixed properly so nowhere to hang towels, we weren't aware anyone else was underneath us so when we came home late there was a car in the driveway so we were forced to park out on the street. There was no front door light, the master bedroom door didn't shut, no bathroom sink plug, all lamps had no globes and half the ceiling lights were missing. I can keep going and we have photos to prove it. DO NOT STAY HERE!!! WE ARE CONSIDERING LEGAL ACTION TO GET A REFUND!