Very beautiful historic property with great views & location.
On negative side
-large airy village units only have warmish water not hot
- village units outdoor showers had waist high weeds
- supper menus are 5 course set menus that are repeated & are expensive for quality
- restaurant staff lacking management & training
- receptionists could do hostessing/oversight at meal times & spot checks on housekeeping/condition of units and gardens to support and train staff but do not
- lack of comfy outdoor seating at accom units
Positive side manor house units have character, pool area is lovely with v comfy recliners, rooms are clean with new bathrooms, access to amazing outdoor activities, you feel general staff really want to please but just need more training and support to do so
宿泊されたお客様
2023 年 1 月に 4 泊滞在
10/10 (非常に良い)
Robert
2021 年 9 月 28 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Robert
2021 年 9 月に 1 泊滞在
8/10 (良い)
KURT
2021 年 9 月 25 日
KURT
2021 年 9 月に 1 泊滞在
8/10 (良い)
Leon
2021 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rooms are comfortable and food is great. Staff go out of their way to make one's stay most enjoyable.
Leon
2021 年 7 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
カップルで旅行
2019 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Eine Location mit sehr viel Charme, tollem Ranger Clifford, freundlichsten Personal, auch wenn die Eintichtungen etwas „in die Jahre“ gekommen sind. Für die Anfahrt über die letzten 14 km unbefestigte Straße sind sicher 30 min Autofahrt einzuplanen. Diese Straße muss man auch zurück, wenn der Nationalpark besucht wird.
宿泊されたお客様
2019 年 10 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 10 月 22 日
良かった点 : 清潔度、スタッフとサービス
Alles prima. Nur leider sehr viele Affen rund um die Unterkunft und auch in poolnähe
宿泊されたお客様
2019 年 10 月に 3 泊滞在
10/10 (非常に良い)
Morrison
2019 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Lovely mountain top experience
The service was excellent. Our host Samantha went out of her way. Little niggles occurred and we were given another room within our requirements.
Morrison
2019 年 9 月に 1 泊滞在
4/10 (不満)
Peter
2019 年 8 月 22 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A major improvement is a must
Needs major improvement... extremely cold rooms without heat and building needs also to be upscaled urgently. But the major issue was at dinner when a lady (probably the owner) approached us explaining that because there was not going to be electricity the next day I had to prepay all expenses + any future expenses, which I gladly did... but there was no electricity shortage the next day, even when I asked an employee they didn’t know what was so talking about. It seems to me and please correct me if I am wrong that somehow Spanish speaking visitors are not welcome. On the other hand all the service personnel was very nice.