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"I was surprised to find there was no shower/bath in my room and that it was necessary to shower in the communal onsen. For the very high weekend rate of the room, I expected more. However, the staff in the restaurant were attentive to all dietary restrictions and remembered them for each meal."

"Excellent resort. Public bath was great and included a whirl pool and massage chairs. Breakfast was delicious but the japanese dinner was phenomenal . The staff were friendly and helpful. Easy to get to from the Hagi bus . Go anywhere in Hagi for 100 yen. We would high recommend to stay for more then 1 day to enjoy the amenities and the area."

"the front desk staff is very helpful when I asked to keep my 2 luggages for my later return; room is big and clean, breakfast is very good"

"the staff is very nice; but the hotel is kind of out dated, the wall in the room is fixed but didn't apply paint on it; but at least it is clean; all the rooms are located on 2nd floor and the hotel don't have elevator and we have to carry our luggages up and down; really hope they will renovate in the near future"

"We greatly enjoyed staying here. Everything was excellent: the room, the food, the staff, the onsen. Staff were particularly helpful, providing information about visiting potters and taking care of sending our luggage. Hagi was a lovely city with much to see and do. And the sakura were in full bloom everywhere!"

"The property was located in the heart of the town. There were lots of grocery and dining options within walking distance. The beach was a short drive away too. We were able to drive to many scenic places like Akiyoshido Cave and the quasi national park from there. The house was spacious and very clean. The neighborhood was quiet other than during the elementary school’s break time when little children could be heard playing. The house was also well stocked, though I wish there could’ve been soup/ rice bowls, a kitchen scissors and a rice cooker. I was also slightly confused by the check in procedure but thankfully the Rakuten team responded soon enough to help us with it. Overall, it was a very pleasant 1 week stay and we enjoyed the place very much. "