The staff are so welcoming and friendly. We stayed in a wing which, while not the most welcoming looking from outside, actually offers warm, large, nicely decorated rooms, with a comfortable bed and excellent shower. Elasewhere, the hotel is full of character and charm (the Italian garden particularly catches the eye), contrasted with a modern pool, sauna and steam room. Finally, the jacuzzi is excellent, although the button to operate the bubbles is currently difficult to operate - bear with it. Overall, superb value for money - already booked to return in a month’s time.