A Pedra Market

The reception teams should be trained as follows: 1.listening 2. Identifying the problem ( if it is the problem of the hotel, apologize immediately ) 3.helping to solve the problem ( not argue ) 4.excellent manner This 5 stars hotel was far below the 5 stares hotels in Paris, Rome........ Our first trip in Europe was back to 1980. Share these and wait for improvements.

Have nothing but amazing things to stay about this boutique hotel. The atmosphere is simply beautiful and very clean. The pool/outside area is such a plus especially being so close to the city it feels like a little escape on the property. View of the bridge is gorgeous especially at night. The staff was super helpful and personable. The complimentary breakfast may have been one of the best I have ever had with a wide variety of options if you’re looking for a quick bite before hitting the city or a warm meal. Service is incredible and stayed for dinner one night which was delicious. Location was perfect to me almost in between the waterfront and city so it was a short walk to both and we got to avoid the steep walk from the riverside everytime we wanted to hit the city. Overall would highly recommend and will definitely be back!

The suite we booked did not disappoint. Spotlessly clean and well equipped, overlooking the Douro river from our private balcony. Being a relatively new hotel there were a couple of minor snagging problems but nothing to detract from our stay. A special mention should go to the Guest Relations team, all of whom were extremely helpful and professional. We will definitely come back.