ウータの五つ星ホテル

「Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT...

「Rilassante」

「A breathtaking view and a wonderful getaway, especially for couples. We stayed in an annex room. The air conditioning in that room is not adequate for summer temperatures. (No heat wave, just normal temps) We requested a fan but was not available. Had we known, would have bought one in Cagliari and donated. We had two rather uncomfortable nights. Otherwise, meals were excellent. All staff gracious and accommodating. It is a remarkable experience.」

「Beautiful property and unbelievable hospitality」