In Kachan, a hotel needs to provide a specific amount of upscale conveniences to be designated 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches like welcome gifts.