Faultless guest service is the hallmark of every 5-star hotel in Heyun. From the moment you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massages. Also, hotels must offer superior conveniences to be considered for a 5-star rating. These can include luxury baths, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.