イースタン ドックランズの四つ星ホテル

"良いホテルです。が、机の上には埃があり、掃除が少し足りませんでした。"

"清潔でした。"

"朝食がよかったです。安心して泊まれるホテルです。空調の設定が少ししか高くならないので、寒がりの方は要注意"

"In the center of Amsterdam city, this hotel is located approx. 5 minutes walk from the central station. Is it had a room with bath tub, it should be perfect."

"路面電車から近かった。"

"ホテルのスタッフの対応が素晴らしい👍 11：00頃に荷物だけ預けてチェックインし、自転車を無料で貸していただきました、おかげで、その日はかなり観光できましたし、自転車でオランダの気分を味わえました〜。"

"I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax. I noticed that soon. So, I asked them about this right after the check-in, during my stay, and when I checked-out. They just said "this is correct", "the right amount will be charged after my check-out", and something like that. I asked them to give me an invoice at least. They couldn't print it out due to their computer problem. I left my email address and asked them to email the invoice. (FYI: They said my hand-written email address "very clear".) After coming back to my home, I checked my email. Still no invoice. And the room price was still double-charged. I asked about this via Hotels.com message, twice. No response. I called to the phone number on Hotels.com. They asked me to call later. I called them again. They asked me to "email" the double-charge issue. At least, they finally emailed me the invoice. I sent an inquiry via email with my invoices from Hotels.com and from the hotel — no response for a week. I sent a reminder — no response for a month (ok, I was a bit busy too). I sent a reminder, again. They finally admit that they have double-charged!! I ask them to proceed with the refund. ... no response for 3 days now (not refunded yet). I usually don't write bad reviews. I even hesitated to write this even after no refund/no reply, but this is frankly the worst experience."