コンセットの四つ星ホテル

「窓からの景色が素敵です」

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「Check in is standard, not friendly not smiling just ok」

「This hotel is absolutely gorgeous. The rooms are really spacious, quiet and spotlessly clean. Everything you need in one place for a great stay. There are two restaurants, only ever eaten at The Three Mile which is exceptional, something for everyone on the menu and great value.」

「Overall Clean, Friendly staff, Very good beakfast, and bar.」

「Avoid at all costs. Pros: air conditioning during a heatwave Cons: dirty, tired decor, staff who combine disinterest with zero training, absolutely woeful in every way.」

「Unfortunately this property has passed its heyday which is a shame as the potential is there. If you are looking for a relaxing break forget it as it is geared towards hen weekends/ spa breaks and multiple weddings. Property maintenance is sadly lacking everything looks tired and rundown. The drawer in our bedside cabinet would not close and the shower barely clung onto the wall. Suggest requesting a room somewhere quiet if there is such an area. The staff we encountered were helpful and...

「Staff were incredibly friendly and helpful. Brian at check in was extremely welcoming and friendly, even entertaining us with a spot of magic. The room was clean, comfortable and very modern. The bathroom was loverly and the shower excellent and easy to operate. Breakfast was tasty with a good variety. Again staff at breakfast were very warm and friendly. Excellent hotel would definitely stay there again.」

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」