チェプストウの四つ星ホテル

"客室がとにかく広い。部屋の掃除も行き届いているし、バスルームなどもかなり綺麗で広々としており、大満足。 前回泊まった時もそうでしたが、ルームサービスに電話しても、まったく電話に出ないというのは残念なポイントですが、それ以外は本当に満足です！"

"Lovely Restaurant, Disappointing Housekeeping & Reception Breakfast and dinner were excellent. The restaurant staff were very kind and polite, and we really enjoyed the atmosphere during meals. However, the reception experience and housekeeping were disappointing. When we checked in, the receptionist was initially friendly, but when I asked her some questions, her attitude became a bit intimidating and unhelpful, which made me uncomfortable. We stayed 4 nights. On one of the days, our room was not cleaned until 17:30, and we had to wait 30 minutes in the hallway. On another day, the towels were not replaced and no vacuuming was done. We informed the staff, but the manager didn’t seem to take the issue seriously. The manager didn’t seem to take the issue seriously. I expected more consistent service and better hospitality, especially from the front desk. The hotel itself is very cute and well-presented, and it could have become one of my favorite hotels — but unfortunately, it didn’t."

"朝方にホテルのwifi不具合で、緊急で連絡取りたいことがあった際とても不便で、スタッフの対応もよくありませでしたが、復旧してチェックアウトの際は謝ってくださったのでAll okです。 そこ以外は本当に親切丁寧なスタッフ、清潔で快適なお部屋！バスローブが肌触りよく最高！でした。"