Find 3 Star Hotels in Motlatse Canyon Provincial Nature Reserve from ￥6,483

"The rooms are lovely and a decent size, however Khiwane is set up and feels more like an apartment block than a hotel. The cupboard is very small and is only made for one person, the hanging rod is very low and you can’t hang dresses properly. Although it says they offer breakfast at their restaurant and on doing online check-in you’re asked to choose time for dinner, Khiwane does not have a restaurant. They work with another restaurant, Arugula in the area where you walk to for breakfast. Minimum wait for breakfast is about 40 minutes so don’t go if you’re in a hurry to get elsewhere. You will have to find another restaurant in the area for dinner as if Arugula is open their kitchen closes at 19:30 and it’s not really set up for dinner, in any case. Also, Khiwane is in a built up area with lots of other businesses around, the pictures and statements of mountain views makes you think that you are in a place with a lot of property around it away from the city but in fact you are right off main road with the sounds of traffic coming clearly into the room. Our room also had an issue with the sliding door to the garden as it wouldn’t open so trying to get some fresh air into the room proved difficult, we had to open the door that leads outside but then could hear everyone walking past and dragging their suitcases in the corridor. Lastly, there was a constant pong in the bathroom, I think there is something wrong with the drainage system."

"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."