28 Palms Vacations from ￥35,592

Stayed here this past weekend and although the actual room was OK, not dirty but outdated. What made this stay not a 5 star was the broken elevator for the 4th floor. And we were given a room on the 4th floor. Like if you know it's not working, why continue to book rooms on that floor? We would have to wait 10-15min each time we needed to go back up for someone to come down the other elevator. And we were there 2 nights and not once did we even see maintenance attempting to fix it. There was just signs posted it was out of order but the signs looked old so who know how long it's been out of order. The hot tub was out of service and I had seen a review a couple months ago on this issue so not sure if it's been out of service this long. The price was higher than other places we looked at so I figured it would be nicer and we didn't get working elevator, not even continental breakfast included. Another issue I had was that I'm an exclusive pumping mom and had called 3 times the week before to confirm if there was mini fridge and a freezer and each time was told yes the mini fridge had a freezer compartment. Once we arrive, turns out it was only a fridge. I would have been better prepared if I would have known. I called the front desk if they could freeze my ice packs then and they said no that I would have to contact the Bistro 880 and ask if they can help, but didn't even attempt to help me even though I was their guest.

Good stay, clean and secure place. Parking fee wasn’t known prior to stay was a bit of a surprise. Also no bottle water in room was a surprise since always provided at other hotels

Bed very comfy, pillows a bit small and hard. Radio did not work. Coffee and tea was good. Staff friendly. Shower the best.

Room was spotless, staff very nice