Find hotels in Waterloo from ￥5,662

"The room space is spacious and spotless. Smell fresh and welcoming. My only concern is that management leave shampoo and body lotion in the bathroom. "

"Housekeeping could be improved - towels provided creamy Breakfast very good Staff very courteous and helpful"

"Everything stood out - Staff, clean room and the amenities. However, what truly made this hotel unique was the team. Staff plays a very important part in a hotel's reputation, and every staff member I encountered were genuinely welcoming and went above and beyond to ensure my comfort. They handled everything with a smile and a "can-do" attitude. They were all so consistently helpful and attentive! I must say it's rare to find a property where every department operates with such genuine warmth."

"Yes indeed very polite and accommodating were all the staff ..like home from home And the good food..uum yum"

"Great experience "

"Good customer service "

"Overall hotel experience 7.5/10 The suites, view, and balconies are very nice but the hotel is roach infested; 3 came running out within 20 minutes of being in room and a few every day but all in kitchen and bathroom none in room that I saw at least. Also, someone took a dump in my room right before I checked in. The utilities in room and room layout look exactly like pictures but my washer/dryer didn’t work and no one knew how to fix it. Food: 9.5/10 no complaints on food but room service order was wrong but still very good. Staff: 9/10 majority are nice a few were just there, not smiling or greeting *False advertising: the private beach is not open and I was told by receptionist that it won’t be for another 1-2 years. Upon arrival, there was no welcome drink, and pool hours are different than what’s advertised online pool actually closes at 7pm not 10pm. I would stay there again if they spray and get rid of infestation and also fix pool hours. "

"Checking time is delayed and long time waiting food food "

"the treatment "