Find Hotel with a Concierge in Hangzhou

"Accessible to the lakefront, however, quite crowded during the day."

"The hotel room was big and very clean. The staff were friendly and helpful. Breakfast had a lot of variety to choose from, but the buffet dinner was a little disappointing; the food was not so fresh."

"The staff was incredibly kind and helpful, the pool and gym were very nice. Quick to switch rooms on request, providing ample water, helping with recommendations, and the breakfast was incredible for the price(plus they allowed take away). Was the equivalent of a 4 or 5 star hotel in America. Truly a great experience. 5m drive to Westlake."

"The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk. "

"The westlake view of the nine floor room was amazing. "

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Reception counter staff attitude is very bad and not well trained"

"Beautiful surroundings "

"Great location next to the lake"

"It is a beautiful hotel on the lake with many wonderful memories."