Thanks to the concierge's attentive and warm support, we had a very comfortable stay.
Details are
-When we asked a concierge how to go to the theater of Xihu Zhi Ye, he kindly reserved the ticket and advised us that the theater moved to a distant place.
Since the place was difficult to go, he kindly arranged a taxi to go to the theater.
-In addition, when we asked how we could reserve a ticket of High Speed railway back to Shanghai, he reserved the ticket
and arranged to deliver the ticket to the hotel.
Many thanks.
宿泊されたお客様
2017 年 5 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2016 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
8/10 (良い)
Varsha
カップルで旅行
2024 年 4 月 22 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake.
The room itself is okay. It is a bit dated but comfortable.
However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.